Refund Policy

1. Introduction

At Rumbit Ventures, we operate with a strict refund policy due to the nature of our digital services and cryptocurrency transactions. This Refund Policy outlines the limited circumstances under which we may consider processing refunds for our gift card trading, cryptocurrency exchange, and telecom services.

By using our services, you acknowledge and agree that most transactions are final and non-refundable. We encourage you to read this policy carefully to understand the strict limitations regarding refunds before engaging in any transactions on our platform.

2. Limited Refund Policy

Rumbit Trading maintains a limited refund policy due to the following factors:

• The instant and irreversible nature of cryptocurrency transactions
• The digital nature of gift card redemptions which cannot be reversed once processed
• The immediate delivery of telecom services which are consumed upon activation
• The high risk of fraud in digital asset trading
• Market volatility and price fluctuations in cryptocurrency values

Please note: All transactions on our platform are considered final unless they meet our strict eligibility criteria for refunds as outlined in this policy.

3. Strict Eligibility Criteria

Refunds may only be considered under the following limited circumstances:

• Proven Technical Error: A verifiable technical error on our platform that resulted in a failed transaction where funds were debited but services were not provided, with clear evidence that the error was solely on our end
• Duplicate Transactions: Documented cases where our system charged you multiple times for the exact same transaction, with identical transaction IDs or reference numbers
• Unauthorized Transactions: Transactions that can be proven to have been made without your authorization, subject to a thorough investigation by our security team

All refund requests are subject to rigorous verification and approval by our team. We reserve the absolute right to deny any refund request that does not meet our strict criteria or lacks sufficient supporting evidence.

4. Refund Request Process

If you believe your situation meets our strict eligibility criteria, you must follow these steps precisely:

1. Contact our support team at support@rumbitventures.com within 24 hours of the transaction
2. Include the subject line "Refund Request - [Transaction ID]" with your actual transaction ID
3. Provide comprehensive details including transaction ID, exact date and time of transaction, amount, and a detailed explanation of why you believe the transaction qualifies for a refund under our strict policy
4. Submit all required verification documentation as outlined in Section 5
5. Await our decision, which will be communicated within 5-7 business days after our thorough investigation

Note: Incomplete refund requests or those missing required documentation will be automatically rejected.

5. Verification Requirements

All refund requests must be accompanied by the following verification documentation:

• Transaction Evidence: Screenshots or transaction receipts showing the exact details of the transaction in question
• Payment Proof: Bank statement or payment provider statement showing the debit from your account
• Identity Verification: A copy of your government-issued ID matching the account holder's information
• Error Evidence: For technical errors, screenshots or recordings demonstrating the error
• Additional Documentation: Any other evidence that supports your claim that the transaction meets our strict refund criteria

Our security team will thoroughly verify all submitted documentation. Any discrepancies or suspected fraudulent documentation will result in immediate rejection of the refund request and may lead to account suspension.

6. Non-Refundable Transactions

The following transactions are strictly non-refundable under any circumstances:

• Completed Gift Card Transactions: Any gift card that has been verified and processed by our team
• Cryptocurrency Transactions: All cryptocurrency transactions that have been confirmed on the blockchain
• Telecom Services: All airtime, data, or utility bill payments that have been successfully processed
• Service Fees: All transaction fees, processing fees, and administrative charges
• Transactions with Incorrect Information: Transactions where you provided incorrect wallet addresses, account numbers, or other recipient information
• Transactions Affected by Market Changes: Transactions where the value changed due to market volatility or exchange rate fluctuations
• Transactions Involving Suspected Fraud: Any transaction flagged by our security systems for suspicious activity

7. Strict Timeframes

We enforce strict timeframes for refund requests:

• Refund Request Submission: All refund requests must be submitted within 24 hours of the transaction. Requests submitted after this timeframe will be automatically rejected.
• Documentation Submission: All required verification documentation must be provided within 48 hours of the initial refund request.
• Response Time: Our team will review and respond to eligible refund requests within 5-7 business days.
• Processing Time: If approved, refunds will be processed within 7-14 business days, depending on the payment method and financial institutions involved.

Note: These timeframes are strictly enforced. No exceptions will be made for late submissions.

8. Contact Us

For refund inquiries that meet our strict criteria, please contact us:

• Email: support@rumbitventures.com
• Phone: +2348151247393

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM WAT, excluding public holidays.

9. Policy Updates

We reserve the right to update this Refund Policy at any time without prior notice. The updated policy will be posted on this page with a revised "Last Updated" date.

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms. We recommend reviewing this policy periodically to stay informed about our strict refund procedures.